Your privacy matters to us. This policy explains what information TajShahi (“we”, “us”) collects when you visit tajshahi.pk or place an order, how we use it, and the choices you have.
Information we collect
- Order details: your name, phone number, email, delivery address and the products you buy.
- Payment information: for Cash on Delivery we do not collect any card data. For bank transfer or mobile wallets we only keep the transaction reference you share with us.
- Usage data: basic technical information such as device type, browser and pages visited, collected through cookies and analytics tools.
- Messages: anything you send us via the contact form, email or WhatsApp.
How we use your information
- To process, confirm, deliver and support your orders.
- To contact you about your order by phone, SMS, WhatsApp or email.
- To prevent fraud and fake orders, especially for Cash on Delivery.
- To improve our website, products and service.
- To send offers and news — only if you agree, and you can opt out at any time.
Sharing your information
We never sell your personal information. We only share what is necessary with:
- Courier partners — your name, phone and address so they can deliver your parcel.
- Payment providers — banks or mobile wallet services you choose to pay with.
- Service providers — website hosting, email and analytics tools that help us run the store.
- Authorities — when required by the law of Pakistan.
Cookies
We use essential cookies and local storage to keep items in your cart and remember your preferences. We may also use analytics cookies (for example Google Analytics) to understand how visitors use our site. You can block or delete cookies in your browser settings; the cart may not work properly without them.
Data security
Our website uses HTTPS encryption. Access to customer data is limited to the TajShahi team members who need it to fulfil orders. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.
How long we keep data
We keep order records for as long as needed for delivery, returns, accounting and legal requirements. Marketing data is removed as soon as you unsubscribe.
Your rights
You can ask us at any time to see, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Just contact us using the details below.
Children
Our store is intended for adults. We do not knowingly collect information from children under 13. Parents or guardians may place orders on behalf of their children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date at the top.
Contact us
Email: hello@tajshahi.pk
WhatsApp: +92 300 0000000
Address: Chitral, Khyber Pakhtunkhwa, Pakistan